Terms and Conditions

1. Introduction & Acceptance of Terms

1.1 About SolarWindMart

Welcome to SolarWindMart ("Platform," "we," "us," or "our"), operated by [Company Legal Name], a company registered under the laws of India. SolarWindMart is an online marketplace connecting buyers with vendors offering renewable energy products, including solar panels, wind turbines, energy storage systems, inverters, and related equipment and services.

1.2 Acceptance of Terms

By accessing or using the SolarWindMart website (solarwindmart.com), mobile application, or any associated services (collectively, the "Services"), you ("User," "you," or "your") agree to be bound by these Terms and Conditions ("Terms"), along with our Privacy Policy and any other policies referenced herein.

If you do not agree to these Terms, you must not access or use our Services.

1.3 Modifications to Terms

We reserve the right to modify, update, or replace these Terms at any time. Changes will be effective immediately upon posting on the Platform. Your continued use of the Services after any modifications constitutes acceptance of the updated Terms. We encourage you to review these Terms periodically.

1.4 Additional Agreements

Certain features, services, or transactions may be subject to additional terms and conditions, which will be presented to you at the time of use. Such additional terms are incorporated by reference into these Terms.

2. Platform Role, Eligibility & User Accounts

2.1 Platform as Marketplace

SolarWindMart acts solely as an intermediary platform facilitating transactions between buyers and third-party vendors. We do not manufacture, sell, or directly provide the products or services listed on the Platform. All transactions are conducted between Users and independent vendors.

We are not responsible for the quality, safety, legality, or accuracy of products or services offered by vendors, nor for the ability of vendors to complete transactions.

2.2 User Eligibility

To use the Services, you must:

• Be at least 18 years of age or the age of majority in your jurisdiction
• Have the legal capacity to enter into binding contracts
• Comply with all applicable laws and regulations in your jurisdiction
• Not be prohibited from using the Services under any applicable laws

By using the Services, you represent and warrant that you meet these eligibility requirements.

2.3 User Account Creation

Certain features of the Platform require you to create an account. When creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Keep your password secure and confidential
• Notify us immediately of any unauthorized access or security breach
• Accept responsibility for all activities that occur under your account

2.4 Account Types

Buyer Accounts: For purchasing renewable energy products and services.

Vendor Accounts: For listing and selling products, subject to our vendor onboarding process and additional vendor terms.

Installer/Partner Accounts: For professionals providing installation, maintenance, and related services.

2.5 Account Suspension or Termination

We reserve the right to suspend or terminate your account at any time, with or without notice, if we believe you have violated these Terms, engaged in fraudulent activity, or for any other reason at our sole discretion.

3. Products, Services, Orders & Payments

3.1 Product Listings

All product descriptions, specifications, images, pricing, and availability information are provided by third-party vendors. While we strive to ensure accuracy, we do not guarantee that product listings are error-free, complete, or current.

Vendors are solely responsible for the accuracy of their listings. SolarWindMart disclaims all liability for any inaccuracies or misrepresentations in product listings.

3.2 Pricing

All prices are displayed in Indian Rupees (INR) unless otherwise stated. Prices are subject to change without notice. The price applicable to your order will be the price displayed at the time you complete your purchase.

Prices may not include taxes, shipping, installation, or other additional fees, which will be clearly indicated during checkout.

3.3 Orders and Purchase Process

When you place an order through the Platform:

• You make an offer to purchase products from the vendor
• The vendor may accept or reject your order at their discretion
• A binding contract is formed only upon vendor acceptance and payment confirmation
• You will receive order confirmation via email or SMS

We reserve the right to refuse or cancel any order for any reason, including suspected fraudulent activity, pricing errors, or product unavailability.

3.4 Payment Methods

We accept the following payment methods:

• Credit/Debit Cards (Visa, Mastercard, RuPay, etc.)
• Net Banking
• UPI (Unified Payments Interface)
• Digital Wallets (Paytm, PhonePe, Google Pay, etc.)
• EMI options (subject to eligibility)
• Bank transfer or other methods as made available

3.5 Payment Processing

Payments are processed through secure third-party payment gateways. We do not store your complete payment card information on our servers. By providing payment information, you authorize us to charge the applicable amounts for your orders.

3.6 Payment Security

We implement industry-standard security measures to protect your payment information. However, you acknowledge that no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

3.7 Taxes

Applicable taxes, including Goods and Services Tax (GST), will be added to your order total as required by law. You are responsible for any additional taxes or duties imposed by your local jurisdiction.

4. Shipping, Installation, Cancellations & Refunds

4.1 Shipping and Delivery

Shipping and delivery are managed by vendors or their designated logistics partners. Delivery timeframes, shipping costs, and availability vary by product, location, and vendor.

Estimated delivery dates are approximate and not guaranteed. We are not liable for delays caused by vendors, shipping carriers, customs clearance, or circumstances beyond our control.

4.2 Risk of Loss

Risk of loss and title for products pass to you upon delivery to the shipping carrier. You are responsible for inspecting products upon delivery and reporting any damage or discrepancies immediately.

4.3 Installation Services

Installation services, if offered, are provided by third-party installers or vendors. Installation terms, costs, timelines, and warranties are determined by the service provider and will be communicated to you separately.

SolarWindMart is not responsible for installation quality, delays, or issues arising from installation services.

4.4 Order Cancellations

You may cancel an order before it has been processed or shipped by the vendor. Cancellation requests must be submitted through your account or by contacting customer support.

Once an order has been shipped, cancellation may not be possible. In such cases, you may initiate a return according to our return policy.

Vendors reserve the right to cancel orders due to product unavailability, pricing errors, or other legitimate reasons. In such cases, you will receive a full refund.

4.5 Returns and Refunds

Return and refund policies are determined by individual vendors and may vary by product. Standard return conditions include:

• Products must be unused, undamaged, and in original packaging
• Returns must be initiated within the specified return window (typically 7-30 days from delivery)
• Return shipping costs may be borne by the buyer unless the product is defective or incorrect

Certain products, such as custom-made items or perishable goods, may not be eligible for return.

4.6 Refund Processing

Approved refunds will be processed within 7-14 business days to your original payment method. Refund timelines may vary depending on your bank or payment provider.

4.7 Damaged or Defective Products

If you receive a damaged or defective product, you must notify us within 48 hours of delivery with photographic evidence. We will coordinate with the vendor to arrange for replacement, repair, or refund as appropriate.

5. Vendor, Partner & User Responsibilities

5.1 Vendor Responsibilities

Vendors using the Platform agree to:

• Provide accurate product information and descriptions
• Honor pricing and availability as listed
• Fulfill orders promptly and professionally
• Comply with all applicable laws, including consumer protection and product safety regulations
• Maintain proper licenses, certifications, and insurance
• Provide customer support for their products
• Handle returns and refunds in accordance with their stated policies

5.2 Prohibited Vendor Activities

Vendors must not:

• List counterfeit, illegal, or prohibited products
• Engage in deceptive or fraudulent practices
• Manipulate reviews or ratings
• Circumvent the Platform to conduct direct transactions with buyers
• Violate intellectual property rights

5.3 User Responsibilities

As a User of the Platform, you agree to:

• Use the Services only for lawful purposes
• Provide accurate information in all transactions
• Respect the intellectual property rights of others
• Not engage in fraudulent, abusive, or harmful conduct
• Not attempt to gain unauthorized access to the Platform or other users' accounts
• Not use automated systems (bots, scrapers) to access the Platform without permission

5.4 Prohibited Uses

You may not use the Platform to:

• Violate any applicable laws or regulations
• Transmit harmful code, viruses, or malware
• Harass, abuse, or harm other users
• Impersonate any person or entity
• Collect personal information about other users without consent
• Interfere with the operation of the Platform

5.5 Reviews and Ratings

Users may submit reviews and ratings for products and vendors. By submitting reviews, you grant us a perpetual, royalty-free license to use, display, and distribute your content.

Reviews must be honest, accurate, and based on your genuine experience. Fake, misleading, or defamatory reviews are prohibited and may result in account termination.

6. Intellectual Property, Third-Party Links & Liability

6.1 Intellectual Property Ownership

All content on the Platform, including text, graphics, logos, images, software, and design elements (collectively, "Content"), is the property of SolarWindMart or its licensors and is protected by Indian and international intellectual property laws.

You may not copy, reproduce, distribute, modify, or create derivative works from any Content without our express written permission.

6.2 Trademarks

SolarWindMart, our logo, and all related marks are trademarks of [Company Legal Name]. Third-party trademarks appearing on the Platform are the property of their respective owners.

6.3 User-Generated Content

By submitting content to the Platform (including reviews, comments, images, or other materials), you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and display such content in connection with operating the Platform.

You represent that you own or have the necessary rights to any content you submit and that such content does not violate any third-party rights.

6.4 Copyright Infringement Claims

If you believe any content on the Platform infringes your copyright, please contact us at [email] with detailed information about the alleged infringement. We will investigate and take appropriate action in accordance with applicable law.

6.5 Third-Party Links and Services

The Platform may contain links to third-party websites, services, or resources. These links are provided for convenience only. We do not endorse, control, or assume responsibility for any third-party content, products, or services.

Your interactions with third parties, including vendors, are solely between you and the third party. We are not liable for any loss or damage arising from such interactions.

6.6 Disclaimer of Warranties

THE PLATFORM AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

We do not warrant that:

• The Services will be uninterrupted, secure, or error-free
• Defects will be corrected
• The Platform is free of viruses or harmful components
• Results obtained from using the Services will be accurate or reliable

6.7 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SOLARWINDMART, ITS AFFILIATES, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, DATA LOSS, OR BUSINESS INTERRUPTION, ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICES.

Our total liability to you for any claims arising from these Terms or your use of the Services shall not exceed the amount you paid to us in the 12 months preceding the claim, or INR 10,000, whichever is greater.

6.8 Indemnification

You agree to indemnify, defend, and hold harmless SolarWindMart and its affiliates, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including legal fees) arising from:

• Your use of the Services
• Your violation of these Terms
• Your violation of any rights of another party
• Any content you submit to the Platform

7. Termination, Governing Law & Contact Information

7.1 Termination by User

You may terminate your account at any time by contacting customer support or using the account deletion feature in your account settings. Termination does not relieve you of obligations incurred prior to termination.

7.2 Termination by SolarWindMart

We reserve the right to suspend or terminate your access to the Services, with or without notice, for any reason, including:

• Violation of these Terms
• Fraudulent or illegal activity
• Prolonged inactivity
• At our sole discretion

7.3 Effect of Termination

Upon termination, your right to use the Services will immediately cease. We may delete your account and content, and we are not obligated to retain or provide you with copies of your data.

Provisions of these Terms that by their nature should survive termination shall remain in effect, including ownership rights, warranty disclaimers, and limitations of liability.

7.4 Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.

7.5 Dispute Resolution

Any disputes arising from or relating to these Terms or your use of the Services shall be subject to the exclusive jurisdiction of the courts located in [City, State], India.

Before initiating legal proceedings, you agree to first attempt to resolve disputes through good-faith negotiation. If a dispute cannot be resolved within 30 days, either party may pursue formal legal remedies.

7.6 Arbitration

At our option, disputes may be resolved through binding arbitration in accordance with the Arbitration and Conciliation Act, 1996. The arbitration shall be conducted in [City], India, in English, and the decision of the arbitrator shall be final and binding.

7.7 Class Action Waiver

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

7.8 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

7.9 Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and SolarWindMart regarding the Services and supersede any prior agreements.

7.10 Waiver

No waiver of any provision of these Terms shall be deemed a further or continuing waiver of such provision or any other provision.

7.11 Contact Information

For questions, concerns, or support regarding these Terms or the Services, please contact us:

SolarWindMart
[Company Legal Name]
[Physical Address]
[City, State, PIN Code]
India

Email: support@solarwindmart.com
Phone: +91 [Contact Number]
Customer Support Hours: Monday-Saturday, 9:00 AM - 6:00 PM IST

7.12 Acknowledgment

By using SolarWindMart, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.